Overview
Rainbow Power Company’s customer support team is here to assist with general enquiries, order tracking, documentation, and account-related questions.
Our friendly staff can also connect you with a technician, help you locate a warranty form, or guide you to the correct resources in the Help Centre.
If you’re unsure which department to contact, start with our customer support team — they’ll make sure your enquiry reaches the right person quickly.
When to Contact Customer Support
Get in touch with the customer support team if you need assistance with:
- Product or service enquiries
- Order updates and delivery tracking
- Invoice or payment questions
- Scheduling or rescheduling a service visit
- Locating manuals, datasheets, or warranty information
- General support for RPC products or installations
For system faults or urgent technical issues, please visit our Troubleshooting & Faults page or contact a technician directly.
How to Contact Us
Phone
02 6689 1430
Monday – Friday, 8:30 am – 4:30 pm (AEST)
Email
team@rpc.com.au
Postal Address
Rainbow Power Company
1 Alternative Way
Nimbin NSW 2480
Response Times
Our customer support team aims to respond to all phone and email enquiries within two business days.
During periods of high demand (such as post-storm events or holidays), response times may be slightly longer, but every message is logged and will be answered.
If your enquiry is urgent or relates to system safety, please call rather than email.
Additional Assistance
If Rainbow Power Company installed your system, our team can access your installation records to assist with component details, warranty validation, and system configuration. For non-RPC installations, please provide as much information as possible, including inverter make and model, system size, and installation date.