Submit a Warranty Claim

Start Your Claim

You can lodge a warranty claim directly through our online form.
 Complete the submission and attach any supporting documentation via the link below:

Submit a Warranty Claim Form

Once your form has been submitted, our service team will review the details and contact you within two to three business days.

Overview

Rainbow Power Company assists customers with warranty claims for all approved solar, inverter, and battery components supplied through our installations.
 Our team verifies product information, confirms warranty eligibility, and coordinates directly with the manufacturer if replacement or service is required.

Submitting your claim through RPC ensures all documentation, serial numbers, and installation details are processed correctly, helping to reduce turnaround time and system downtime.

Before You Begin

Before submitting your claim, please have the following details ready:

  • Product brand, model, and serial number
  • Date of installation and proof of purchase
  • A short description of the issue or fault
  • Photos of the affected component (if visible)
  • Any recent service reports or maintenance notes

The serial number can usually be found on the product label attached to the inverter casing, battery housing, or back of a solar panel.

Warranty Coverage

Rainbow Power Company supplies components from long-standing manufacturers such as SMA, Victron Energy, and Trina Solar.
Each brand offers its own warranty conditions, which may include product workmanship, power performance, or component-specific coverage.

Component Standard Warranty Notes
Inverters 5–10 years Extended coverage available for some models
Batteries 2–10 years Based on usage cycles and installation type
Solar Panels 15–30 years Includes both product and power performance warranties

 

If your system was installed by RPC, our service team will verify the warranty period automatically from our records.

How to Submit a Warranty Claim

Step 1 – Complete the Online Form
Use the Warranty Claim Form to submit your claim. Include proof of purchase, serial numbers, and clear photos if available.

Step 2 – Review and Acknowledgement
Once your form is received, RPC will review your submission and email you within two to three business days.

Step 3 – Manufacturer Assessment
RPC will liaise directly with the manufacturer to verify warranty status and determine the appropriate action. You’ll be informed if further information or testing is required.

Step 4 – Resolution
 Depending on the outcome, the manufacturer may:

  • Repair the component,
  • Provide a replacement unit, or
  • Issue a partial credit towards a new product.

Replacement components carry the remaining warranty period of the original item.

Important Notes

  • Warranty claims apply only to components purchased and installed through Rainbow Power Company or authorised RPC partners.
  • If your system was installed by another provider, RPC can assist as a service agent but an inspection fee may apply.
  • Attempting unauthorised repairs or modifications may void the manufacturer’s warranty.
  • Systems located outside our service area may require the product to be returned to a service centre for evaluation.

Contact Support

If you have questions before submitting your claim, please contact our service team:

Office hours: Monday – Friday, 8:30 am – 4:30 pm (AEST)

If you notice incorrect or outdated information, please use the Report an Issue button below. Our technical team will review and update the article promptly.