Overview
Rainbow Power Company provides professional servicing, maintenance, and system inspections to ensure your solar or off-grid system continues to operate safely and efficiently.
Routine servicing helps maintain warranty validity, identify potential faults early, and maximise the lifespan of your solar, battery, and inverter components.
You can request a service directly through our online Service Request Form, by phone, or by emailing our technical support team.
When to Request a Service
Regular servicing is recommended every 12 to 24 months, depending on your system type and environmental conditions.
However, you should also contact Rainbow Power Company if you experience any of the following:
General indicators:
- Reduced energy generation or performance
- Error lights or fault codes on your inverter or battery display
- Visible wear, corrosion, or damage to cabling or isolators
- Recent extreme weather, such as heavy rain, flooding, or high winds
- Scheduled maintenance required for insurance or warranty compliance
For off-grid systems, we recommend annual inspections, especially where backup generators or large battery banks are used.
Types of Service Available
- Preventive Maintenance
A routine system check is designed to ensure everything is operating within safe and efficient parameters.
Includes inspection of panels, isolators, cabling, earthing, and inverter settings. - Diagnostic Call-Outs
On-site investigation for systems showing persistent faults, reduced generation, or communication issues.
Technicians perform diagnostic testing and provide a detailed service report. - Post-Storm or Damage Inspections
Assessment following storms, flooding, or high winds to check for physical damage or water ingress.
Includes a written report for insurance or warranty purposes. - System Upgrades or Expansion
For customers looking to add solar capacity, increase battery storage, or modernise existing equipment.
Our technicians will assess system compatibility and recommend upgrade options.
Before You Book
Before requesting service, please have the following details ready:
- Your system type (on-grid, off-grid, or hybrid)
- Inverter and battery model numbers
- Installation date and original installer (if known)
- A brief description of the issue or service required
- Recent photos or monitoring data (if applicable)
Having this information ready ensures your service request is prioritised and processed accurately.
How to Request a Service
- Contact RPC via the method below.
- Provide all required system information and contact details.
- Our service team will review your submission and contact you to confirm an appointment date.
- A standard call-out fee may apply depending on your location and system type.
You can contact our team directly:
- Phone: 02 6689 1430
- Email: team@rpc.com.au
- Office hours: Monday – Friday, 9:00 am – 5:00 pm (AEST)
After Your Service
Following your inspection or maintenance visit, you will receive a detailed Service Report summarising any findings, actions taken, and recommended next steps.
If additional repairs, upgrades, or warranty claims are required, our team will provide a written quotation and coordinate follow-up work with our technicians or the component manufacturer.
Safety Notice
Never attempt to repair or open electrical enclosures yourself. Solar and battery systems contain high-voltage components that can cause electric shock or fire if handled incorrectly.
Only a licensed electrician or accredited technician should perform electrical servicing or maintenance.