Overview
Rainbow Power Company’s accredited technicians are available to assist with technical enquiries, troubleshooting, and system consultations.
Whether you require advice on an existing installation, support in diagnosing a system issue, or information about component upgrades, our technicians can provide clear, professional guidance.
Speaking directly with a technician helps ensure accurate advice, faster problem resolution, and, where necessary, a prompt booking for on-site service.
When to Contact a Technician
You may need to speak with a technician if you experience any of the following:
- Inverter fault lights or error codes
- Battery not charging or communicating correctly
- Solar generation appears lower than expected
- The monitoring system not displaying data
- Questions about expanding or upgrading your system
Our technical support team can assist remotely in most cases and will advise whether an on-site inspection is required.
Information to Have Ready
Before calling or emailing, please prepare the following details to help our technicians assist you efficiently:
- Your system type (on-grid, off-grid, or hybrid)
- Inverter and battery model numbers
- Date of installation and installer (if known)
- Description of the issue and any fault codes displayed
- Screenshots from your monitoring app or inverter display (if available)
This information allows our team to review your system configuration and provide accurate guidance during your initial call.
How to Contact a Technician
Technicians are available for both remote and on-site consultation.
We recommend contacting the service desk first, so your enquiry can be directed to the appropriate specialist.
Contact Options:
- Phone: 02 6689 1430
- Email: team@rpc.com.au
- Office hours: Monday – Friday, 8:30 am – 4:30 pm (AEST)
If your system is completely offline or showing critical fault indicators (e.g. flashing red inverter light, burnt odour, or exposed wiring), switch it off at the main isolator and call immediately.
Remote Support
Many systems supported by RPC are connected through digital monitoring platforms such as SMA Sunny Portal, Victron VRM, or manufacturer-specific apps.
If your system is online, technicians can often review its performance remotely to identify issues before visiting your site.
If requested, please provide your monitoring account name or share access permissions for temporary diagnostic review.
On-Site Consultations
For systems requiring in-person inspection or repairs, RPC will arrange an appointment at the earliest availability.
Our accredited technicians are licensed to perform electrical testing, inverter replacement, battery maintenance, and system commissioning.
A standard call-out fee may apply depending on your location and system type.
Following the visit, you will receive a detailed Service Report summarising any actions taken and recommendations for future maintenance.
Emergency or Out-of-Hours Assistance
If your system has failed completely or you are experiencing an electrical hazard:
- Turn off the system using the main isolator switch.
- Ensure all occupants are safe and away from equipment.
- Contact Rainbow Power Company immediately on 02 6689 1430.
- If outside business hours, leave a message with your name, location, and a description of the fault.
Our team will respond as soon as possible during opening hours or coordinate a priority call-out if required.